Artificial Intelligence (AI) is the standout highlight of the upcoming Odoo 19 release. Positioned as the “wow” feature of the version, Odoo 19 is introducing native AI integrations that promise to redefine business automation and streamline operations. These features are designed to make the ERP platform even more intuitive, efficient, and powerful, especially for businesses that want to stay competitive in a rapidly evolving market.
Let’s explore the AI capabilities you can look forward to in Odoo 19:
1. AI Field Definitions & Custom Computed Fields
With Odoo Studio in version 19, users can now create AI-computed fields without writing any code. Using natural language prompts, you can define new fields such as:
- A summary of lead opportunities based on notes
- An email tone indicator for incoming or outgoing communication
This functionality is a big win for non-technical users who want intelligent automation without development overhead.
2. AI-Powered Server Actions
Server actions previously requiring Python can now be created with simple prompts. For example:
- Automatically assign helpdesk tickets to the right agent
- Categorise incoming requests or support tickets by content
- Prioritize CRM leads based on sentiment or content
- Summarise lengthy customer messages or complaints
This not only saves time but reduces human error in business-critical processes.
3. Chat GPT-Style Contextual Assistant
Odoo 19 introduces a built-in AI assistant, powered by models like OpenAI’s GPT or Anthropic Claude. It's context-aware and supports activities across modules. Some key use cases:
- Drafting and refining replies in the Chatter
- Summarising meeting notes or long discussions
- Recommending next steps for CRM leads or sales follow-ups
Based on early previews, this feature could help resolve up to twice as many issues and reduce ticket volume by 40%. It’s a promising step toward faster, AI-driven support experiences inside Odoo.
4. Smart Field Suggestions
The AI engine in Odoo 19 will offer predictive suggestions based on prior user behavior and data. Examples include:
- Auto-filled invoice descriptions
- Recommended task assignees and deadlines
- Proposed tax treatments in accounting transactions
5. AI Agents & Website Chatbots
AI agents in Odoo 19 can serve as knowledge assistants or frontend support agents. You can train them with your documentation to:
- Assist internal teams with quick answers
- Handle customer FAQs via live chat
- Pre-screen and escalate helpdesk tickets intelligently
6. AI-Generated Customer Properties
Users can now add AI-generated fields to customer records, such as:
- Top purchased product categories
- Lifetime value indicators
- Predicted next purchase timeframe
These insights support smarter customer engagement and upselling.
7. Translation & Multilingual Messaging
Odoo 19 includes real-time AI translation capabilities in the CRM Chatter, helping teams communicate seamlessly with international clients.
8. Text Enhancement Features
Whether it's emails, support replies, or web content, users will benefit from AI tools that:
- Correct grammar and spelling
- Adjust tone (e.g. persuasive, professional, casual)
- Rephrase content for clarity or conciseness
9. Content Generation
Odoo’s AI can also generate fresh content for:
- Website pages
- Product descriptions
- Email templates
- Blog posts and headlines
This reduces the need for extensive content teams and speeds up campaign launches.
10. OCR (Optical Character Recognition)
AI-powered OCR in Odoo 19 enhances document management by extracting and tagging data from scanned documents. For instance, the Expenses module will now:
- Read uploaded receipts
- Auto-fill amount, date, and vendor
- Categorise expenses without manual entry
AI Framework & Provider Flexibility
Odoo 19 continues to support integrations with major AI providers such as OpenAI and Azure AI. There's also speculation about Odoo launching its own AI model in the future. Businesses can select providers based on preference, performance, or compliance needs.
Security, Privacy & Opt-In Usage
All AI features are opt-in and managed by roles or user groups. Data privacy compliance is built-in, with audit trails for transparency. Some features may fall under In-App Purchases (IAP), requiring credits for extended usage.
Final Thoughts
Odoo 19 is more than a software update—it’s a step into a smarter, AI-assisted future of ERP. With intelligent automation, real-time suggestions, and enhanced communication, businesses can expect to run more efficiently and serve customers better than ever before.
erpSOFTapp is ready to help you adopt Odoo 19 and unlock the power of AI within your organisation. Contact us today to learn how you can prepare for this next leap in business automation.
Odoo 19 AI Features- What to Expect