Why “S” Belongs in the Core System
Social performance depends on people, suppliers, and communities. ERP connects HR, HSE, procurement, and customer processes, making social responsibility measurable and manageable.
Workforce: Safety, Equity, and Engagement
- Safety by design: Incident capture in the work order context; automated CAPAs; leading indicators (near misses, safety observations) on supervisor dashboards.
- Learning & development: Mandatory training tied to job roles; experiences trigger re‑certification; competency matrices guide scheduling.
- Fair employment: Standardised job architecture; pay‑equity analytics; promotion and attrition dashboards by demographic.
Responsible Supply Chains
- Onboarding & due diligence: Supplier declarations, sanctions/PEP checks, certifications stored in vendor master; risk‑based reviews.
- Ethical sourcing in P2P: Category strategies with ESG criteria; gate POs when required documents lapse; corrective‑action workflows.
- Traceability: Lot/serial tracking through tiers; ability to respond to product and human‑rights inquiries quickly.
Customer & Community
- Product stewardship: Capture eco‑labels, safety data sheets, and use‑phase emissions.
- Accessibility & inclusion: Service levels across regions and demographics; multilingual portals.
- Community impact: Volunteer hours, donations, and partnerships tracked against commitments.
Social KPIs
- LTIFR/TRIR, training hours per FTE, internal mobility %, time‑to‑close CAPAs
- % spend with diverse or local suppliers; supplier audit pass rate
- Customer complaint resolution time; accessibility compliance rate
Data Quality & Privacy
- Role‑based access; data minimization for HR
- Consent and retention policies; anonymized reporting when appropriate
Business Impact
- Lower incident costs and absenteeism; higher retention
- More resilient supply base and preferred‑supplier status
Stronger brand trust and faster market access
Strengthening Social Responsibility with ERP Systems